Reduce return rate
Improve conversion
Improve reviews
After analyzing the negative reviews, we identified common issues that customers were facing. Additionally, we delved into months of return reports and Voices of Customer reports to pinpoint specific areas where customers encountered difficulties. We had a productive one-hour brainstorming meeting with the owner to gain a comprehensive understanding of customer needs. This session allowed us to gather valuable insights and ensure we addressed all pertinent information about the product to meet customer expectations effectively.
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